SurfEnglish Support
We usually reply within 1–2 business days.
Contact us
The fastest way to reach us is email:
Please include your iOS version and, for purchase issues, your receipt from Apple.
Frequently asked questions
Is SurfEnglish free?
Yes. The feed, reader, browser, games and the on-device AI voice are all free to use every day, with daily quotas on learning actions like translation and word lookup. SurfEnglish Plus raises those limits and adds automatic feed translation.
What languages does SurfEnglish support?
The app interface is available in 12 languages: English, Simplified & Traditional Chinese, Japanese, Korean, Spanish, Portuguese (Brazil), Vietnamese, Indonesian, Thai, Hindi and Arabic. English content can be translated into 21 languages.
Does it work offline?
A lot of it does. The AI voice (Kokoro) runs entirely on your device, the local translation engine works offline, and your saved articles and learning library are stored locally. The live feed and cloud translation need a connection.
How is this different from flashcard apps?
You never build decks. SurfEnglish starts from real content you actually want to read — news, X, podcasts — and automatically saves what you translate and look up. Games are then generated from your own reading, so review happens naturally.
What reading level do I need?
Articles carry CEFR-style difficulty levels (A1–C1) so you can pick what fits. Because every sentence can be translated and every word looked up in one gesture, even harder articles stay readable.
Do I need an account?
No. SurfEnglish works fully without an account. You can optionally Sign in with Apple to sync your topics, custom feeds and saved words across devices.
Which devices are supported?
SurfEnglish is built for iPhone and requires a recent version of iOS. Get it on the App Store.
How do I manage or cancel my SurfEnglish Plus subscription?
Subscriptions are handled by Apple. Open Settings on your iPhone → tap your name → Subscriptions → SurfEnglish Plus, where you can change plans or cancel. You can also restore a previous purchase from the paywall screen inside the app ("Restore Purchases").
I purchased Plus but it isn't active. What should I do?
First try "Restore Purchases" on the Plus screen in the app. Make sure you are signed into the same Apple ID that made the purchase. If it still doesn't work, contact us with your purchase receipt and we'll help.
How do I free up storage used by the app?
Go to Settings → Storage in the app. You can see what's using space and run Smart Cleanup or Clear All cached content. Your learning data (saved words and sentences) is always preserved.
How do I delete my account and synced data?
Email us at chijinlong@gmail.com from any address and include the request "delete my SurfEnglish account". We will delete your account and all synced data (topics, custom feeds, saved vocabulary). Data stored only on your device is removed by deleting the app.
How do I report a bug or request a feature?
Email chijinlong@gmail.com with a short description, your iOS version, and a screenshot if possible. We read everything.
Requirements
SurfEnglish is designed for iPhone and requires a recent version of iOS. Some features (live feed, cloud translation, word lookup) require an internet connection; the on-device AI voice and local translation work offline.